Shipping and Return

All the pieces are handmade and created upon the order in our studio in Barcelona.
We have a certain creation process for each piece, therefore please let us minimum 1 week for the Magic to happen
and for the jewelry pieces to be ready for shipping! 

The shipping cost depends on the country and company we hire.
DOMESTIC: Shipments will be via MRW or CorreosExpress, it takes from 1 to 3 bussines days.
INTERNATIONAL: Normally we use UPS or TNT, it depends on the country but it usually takes a week to arrive, otherwise, in case of change of company we will notify you via mail.  
If you want your pieces in a shorter time, contact us by mail and we will hire an urgent shipping and do the best to get your pieces as fast as possible, but additional charges may apply. 
Die Motte is not responsible for lost or damaged packages, but we can communicate and solve doubts and complications. 

For Returns please contact us first.

If you have any additional questions please let us know by writing on email:
We would be glad to talk to you personally :*